❓ Frequently Asked Questions

Quick Answers to Common LED Lighting Questions

How long does shipping take?

Standard shipping takes 5–7 business days. Priority (2–3 days) and Express (1–2 days) options are available at checkout. All orders include tracking.

Is shipping free?

Yes! All orders over $50 qualify for free standard shipping. Orders under $50 ship for a flat $5.99.

Do you ship internationally?

Not at this time. We currently ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After that, your order may already be in processing. Email us ASAP at support@luxelectra.com.

What's the difference between WS2812B and WS2815?

WS2812B runs on 5V and uses a single data line. WS2815 runs on 12V with dual-signal redundancy, making it more reliable for long runs with less voltage drop. WS2815 is the better choice for most projects.

Are your LED strips compatible with WLED?

Yes! All of our addressable LED strips (WS2812B, WS2815, SK6812) are fully compatible with WLED, Arduino, ESP32, ESP8266, and Raspberry Pi.

What power supply do I need?

Match the voltage of your strip (5V, 12V, or 24V) and calculate wattage: multiply the strip's watts-per-meter by total meters, then add 20% headroom. Check each product page for specific recommendations.

Can I cut LED strips to a custom length?

Yes! All of our LED strips have marked cut points. Depending on the strip, you can cut every 1, 3, or 6 LEDs. Check the product specs for the cuttable interval.

What does the IP rating mean?

IP30 = Non-waterproof (indoor only). IP65 = Splash-proof (protected from water spray). IP67 = Fully waterproof (can be submerged briefly). Choose based on your installation environment.

What is your return policy?

We offer 30-day returns on unused products in original packaging. Defective items are replaced free of charge at any time within the return window. See our Refunds & Returns page for full details.

Do your products come with a warranty?

Yes. All Lux Electra products include a 2-year manufacturer warranty against defects in materials and workmanship. See our Warranty Policy for details.

Still Have Questions?

We're always happy to help with product selection, installation, or troubleshooting.

Lux Electra — Illuminate Your World 💡