At Lux Electra, your satisfaction is our priority. If something isn't right with your order, we'll make it right. We offer a straightforward 30-day return and exchange policy on all products.
📦 Return & Exchange Policy
📅 30-Day Return Window
Return any unused product within 30 days of delivery for a full refund or exchange. Items must be in original, unopened packaging.
🔧 Defective Item Replacement
Received a defective product? We'll send a free replacement or issue a full refund — no return shipping cost to you.
💰 Refund Processing
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds go back to the original payment method.
📝 How to Initiate a Return
- ✓ Email us at support@luxelectra.com within 30 days of receiving your order
- ✓ Include your order number and reason for the return or exchange
- ✓ For defective items, include a photo or video showing the issue
- ✓ We'll respond within 24 hours with a return shipping label or resolution
✅ Eligible vs. Non-Eligible Returns
✅ Eligible for Return
- ● Unused, unopened products in original packaging
- ● Defective or damaged items (any condition)
- ● Incorrect items received
- ● Items within the 30-day return window
❌ Not Eligible for Return
- ● LED strips that have been cut or modified
- ● Products with removed adhesive backing
- ● Items returned after 30 days
- ● Products damaged by improper use or installation
💳 Refund Details
- ● Full refund for defective or incorrect items, including original shipping costs
- ● Product price refund for change-of-mind returns (original shipping is non-refundable)
- ● Refunds are processed to the original payment method within 5–7 business days
- ● Bank processing times may add an additional 3–5 business days after our refund is issued
💬 Need to Start a Return?
Email us with your order number and we'll take care of the rest.
📧 support@luxelectra.com
Lux Electra — Illuminate Your World 💡
30-Day Returns • Free Defective Replacement • Fast Refunds
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